dh99 Privacy Policy — Your Data, Your Rights

1Introduction

dh99 ("we", "us", "our") operates the online gaming platform accessible at https://dh99.pro. We are committed to safeguarding the privacy of all individuals who visit or use the dh99 platform. This Privacy Policy sets out in full how dh99 collects, uses, stores, shares and protects the personal data of users and registered players. It also explains the rights available to you in relation to your personal data and how to exercise those rights.

By accessing or using the dh99 platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection, processing and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not use the dh99 platform.

2Personal Data We Collect

dh99 collects personal data from you in several ways — directly when you provide it to us, automatically when you use the platform, and occasionally from third-party sources for identity verification purposes. The categories of personal data we collect include:

• Identity data — including your full name, date of birth, and government-issued identification document details (collected during KYC verification).
• Contact data — including your mobile phone number and email address, as provided at registration.
• Financial data — including your mobile banking account details for bKash, Nagad and Rocket transactions, deposit history and withdrawal records. dh99 does not store full payment credentials on its own servers.
• Technical data — including your device type, operating system, browser type, IP address, session duration, and pages visited within the platform.
• Gaming data — including your game history, wager amounts, session frequency, win/loss records and bonus usage, collected to maintain account integrity and meet responsible gaming obligations.
• Communications data — including records of any messages exchanged with dh99 customer support, feedback submitted, and complaint correspondence.

Where dh99 collects data from third parties (for example, identity verification service providers), this will only occur with your knowledge and consent as part of the account verification process. dh99 does not purchase marketing databases or acquire personal data from data brokers.

3How We Use Your Personal Data

dh99 processes your personal data only for specified, legitimate purposes. We do not use your data in any way that is incompatible with the purposes described below. The primary purposes for which we use your data are:

• Account creation and management — to register your account, authenticate your identity at login, and maintain accurate account records throughout your relationship with dh99.
• Transaction processing — to process deposits and withdrawals via bKash, Nagad and Rocket, maintain transaction records, and detect and prevent payment fraud.
• Regulatory compliance — to fulfil our obligations under applicable anti-money laundering (AML) laws, Know Your Customer (KYC) requirements and responsible gaming regulations, including age verification.
• Customer support — to respond to your queries, investigate complaints, process refund or dispute requests, and maintain a record of communications for quality and compliance purposes.
• Platform improvement and security — to analyse usage patterns, identify and resolve technical issues, and protect the platform against fraud, unauthorised access and other security threats.
• Marketing and promotions — to send you information about dh99 bonuses, promotions and game launches that may interest you, where you have provided consent for such communications. You may withdraw consent for marketing at any time by contacting support.

dh99 does not use your personal data to make any automated decisions that produce significant legal effects concerning you, without human oversight.

4Legal Basis for Processing

dh99 processes your personal data on the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity — processing that is necessary to perform our contract with you, including account registration, transaction processing and the delivery of gaming services.
• Legal obligation — processing that is required to comply with applicable laws, including AML obligations, KYC requirements, age verification and financial record-keeping.
• Legitimate interests — processing for purposes such as fraud detection, platform security, and analytics, where those interests are not overridden by your privacy rights.
• Consent — where you have given explicit consent, for example to receive marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5Sharing Your Personal Data

dh99 does not sell your personal data. We share your personal data with third parties only where it is strictly necessary, and only in the following circumstances:

• Payment processors — we share necessary financial data with bKash, Nagad and Rocket to process deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification providers — we share identity data with KYC and AML compliance service providers solely for the purpose of verifying your identity and meeting regulatory requirements.
• Game content providers — limited technical data (such as session tokens) may be shared with game providers (such as Pragmatic Play or Evolution Gaming) solely to facilitate game session delivery. No personal identification data is shared with game providers.
• Law enforcement and regulatory authorities — where required by applicable law, court order or regulatory directive, dh99 will disclose personal data to the relevant authority. dh99 will, where legally permissible, notify you of any such disclosure.

All third parties with whom dh99 shares personal data are required to process that data in accordance with applicable privacy laws and only for the specified purpose for which it was shared. dh99 does not permit third parties to use your personal data for their own marketing purposes.

6Cookies and Tracking Technologies

dh99 uses cookies and similar tracking technologies on the platform to improve your experience, maintain session continuity, and collect analytics data. The types of cookies we use are:

• Essential cookies — strictly necessary for the platform to function, including session management, login authentication and security. These cannot be disabled without breaking core platform functionality.
• Analytics cookies — used to collect aggregated, anonymised data about how users interact with the platform, including page visits, session duration and click paths. This helps us identify areas for improvement.
• Functional cookies — used to remember your platform preferences, such as language settings, so that you do not need to re-enter them on each visit.
• Fraud prevention cookies — used to identify and flag suspicious activity patterns, protect against account takeover attempts and detect automated bot behaviour.

You may adjust your browser settings to refuse or delete cookies. Please note that disabling essential cookies will impair the functionality of the dh99 platform and may prevent you from accessing certain features, including your account.

7Data Retention

dh99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means: account data is retained for the duration of your account and for a period of at least five years following account closure, in accordance with AML record-keeping obligations; transaction records are retained for a minimum of six years; communications data is retained for two years from the date of the last communication.

When personal data is no longer required, dh99 will securely delete or anonymise it so that it can no longer be associated with you. Where full deletion is not immediately possible due to backup system architecture, the data will be isolated from further active processing and scheduled for deletion at the earliest practicable opportunity.

8Data Security

dh99 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or disclosure. Our security measures include SSL/TLS encryption for all data transmitted between your device and the dh99 platform, server-side encryption for stored sensitive data, access controls limiting data access to authorised personnel only, and regular security audits of our platform infrastructure.

While dh99 employs industry-standard security practices, no method of data transmission or storage is completely immune to risk. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, dh99 will notify you without undue delay using the contact details held on your account, and will take all reasonable steps to mitigate the impact of the breach.

9Your Data Rights

As a dh99 user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid data rights requests within 30 days of receipt.

• 👁️
  Right of Access

  You have the right to request a copy of the personal data dh99 holds about you, along with information about how it is processed.

• ✏️
  Right to Rectification

  You have the right to request that dh99 corrects any inaccurate or incomplete personal data held about you without undue delay.

• 🗑️
  Right to Erasure

  You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.

• ⏸️
  Right to Restrict Processing

  You may request that dh99 temporarily suspends the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.

• 📦
  Right to Data Portability

  Where processing is based on your consent or on a contract, you may request that dh99 provides your personal data in a structured, machine-readable format so that you can transfer it to another provider.

• 🚷
  Right to Object

  You have the right to object to the processing of your personal data where dh99 relies on legitimate interests as the legal basis, including profiling. You also have the right to object to processing for direct marketing purposes at any time.

To exercise any of the above rights, please contact dh99 support at [email protected]. Please include your registered account email address and a description of your request. dh99 may request additional identity verification before processing a data rights request to protect against unauthorised access to your data.

10Payment Data and Mobile Banking

dh99 processes payment data in connection with BDT deposits and withdrawals conducted via bKash, Nagad and Rocket. When you initiate a deposit or withdrawal, the relevant transaction details are passed to the mobile banking provider to execute the transfer. dh99 does not store your mobile banking PIN, full account credentials or any authentication data used by bKash, Nagad or Rocket on its own servers.

Transaction records, including amounts, dates, reference numbers and payment method identifiers, are retained by dh99 for the minimum period required by applicable financial regulations. These records form part of dh99's AML compliance documentation and may be reviewed by dh99's compliance team or disclosed to regulatory authorities where required by law.

11Protection of Minors

dh99 is strictly an adult platform. Access is limited to individuals aged 21 years and above. dh99 does not knowingly collect or process the personal data of anyone under the age of 21. Age verification is a mandatory step in the account registration process, and dh99 may request additional documentary evidence of age at any point during the account lifecycle.

If dh99 discovers that personal data belonging to a person under the age of 21 has been collected, the associated account will be immediately suspended, all relevant data will be securely deleted, and any funds held in the account will be returned to the depositing payment method after completion of the necessary verification process.

12Third-Party Links

The dh99 platform does not contain links to third-party websites or services that are outside dh99's control. In the event that any such link is displayed in error, dh99 accepts no responsibility for the privacy practices or content of any third-party site. We recommend that you review the privacy policy of any external platform you visit independently of dh99.

13Changes to This Privacy Policy

dh99 reserves the right to update this Privacy Policy at any time. Where material changes are made, dh99 will notify registered users by email or via an in-platform notification prior to the changes taking effect. The updated Privacy Policy will be published on this page with a revised effective date.

Your continued use of the dh99 platform following the publication of any revised Privacy Policy constitutes your acceptance of the changes. If you do not accept the updated Privacy Policy, you should cease use of the platform and may request account closure via [email protected].

14Contact and Data Enquiries

For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy concern, please contact the dh99 privacy and support team. We are available 24 hours a day, 7 days a week, and we aim to respond to all data-related enquiries within two business days.

Privacy and support contact: [email protected]. All data rights requests should include your registered account email address and a clear description of the right you wish to exercise. Responses will be issued within 30 days of receipt of a valid request.